Question 1

Are they authentic?

Accepted Answer

We guarantee that all our creps are 100% authentic, and are carefully selected with meticulous attention.

Question 2

How long will delivery take?

Accepted Answer

After placing your order, your creps will arrive within 7 to 10 working days.

Question 3

I have an idea for some creps, can you do them for me?

Accepted Answer

Of course we can! Feel free to reach out to us through our ‘Contact Us’ page to share your creative ideas, and we'll be delighted to make them a reality and add to your crep collection.

Question 4

Once i’ve ordered, what is the process of getting the shoes to me?

Accepted Answer

Once your order has been placed, we will get to work straight away. Once we have received your creps, we will customise them within 3-5 working days and post them directly to your door!

Question 5

How durable are the customs?

Accepted Answer

We can assure you the highest quality from our customs. High quality materials and craftmanship will ensure your creps are able to withstand any conditions.

Question 6

What kind of designs can you do?

Accepted Answer

We can do a wide range of designs - from minimalist styles to bold, graphic pieces. Whether you’ve got a specific vision or need some creative inspiration, we’re here to bring your ideas to life.

Question 7

Can I request a specific shoe brand or model?

Accepted Answer

We usually work with popular brands like Nike, Adidas, and Vans, but if you’re after something specific, just let us know and we’ll see what we can do!

Question 8

Are the materials used waterproof or weather-resistant?

Accepted Answer

While the materials and paints we use are high quality and weather-resistant, we still recommend avoiding harsh conditions and excessive water exposure to preserve the look of your customs over time.

Question 9

Can I return or exchange my customised creps?

Accepted Answer

Since each pair is made-to-order and uniquely customised, we unfortunately can’t accept returns or exchanges unless there is a fault with the product. If there’s an issue, reach out and we’ll make it right. Please refer to our Terms & Conditions page.

Question 10

Do you provide international shipping?

Accepted Answer

Yes, we do! We offer international shipping to most countries. Shipping times and costs will vary depending on your location and will be calculated at checkout.

GeniusCreps